▍Valet service for sending goods overseas, related matters explained

1. When the overseas product shipping service is established, the customer is deemed to have been informed of the following relevant matters and potential risks, and agrees to the Youbu Master to carry out the overseas shipping operation in accordance with the order content.
2. Products are shipped uniformly via post office EMS.
3. The post office EMS international shipping fee is actually reported and collected, excluding value preservation fees.
4. The delivery days vary depending on the country. Normally, the goods are expected to be delivered in about 7 to 16 days. If there are factors such as weather, national holidays, customs inspections, etc., the delivery day may be extended. We apologize for the inconvenience. If you have not received the product more than 20 days ago, please contact our customer service staff to track it for you.
5. When the goods arrive at the customs of each country, if there are any related fees such as customs duties in that country, they will be paid by the recipient in accordance with international trade practices.
6. The customs clearance standards of each country's customs regarding the content of package goods are different. Whether a package is cleared or not is determined by the customs authorities of each country. If the goods are confiscated, detained or destroyed by customs, the related derivative costs and loss of goods must be borne by the orderer.
7. The orderer should fully understand the relevant import restrictions and regulations of the sending country.
8. In the event of customs detention for inspection, the orderer must cooperate in responding to the inspection request, and the premium supplier should also assist in responding to the inspection request.
9. The box may be slightly damaged during international transportation, but the goods inside are brand new and unaffected. Thank you for your understanding and understanding.
10. If the product is returned to Taiwan or additional shipping charges are required due to factors other than our own, such as incomplete address, remote delivery address, no one answering the phone, or the recipient refuses to accept the product, the orderer must bear the responsibility, and our company will not accept it. Cancel order or refund.

▍Things to note when signing for parcels

1. When the recipient signs for the package, he should carefully check the weight, quantity, item and other information stated on the logistics delivery document. Once the signature is completed, the recipient has all management rights for the package.
2. When signing for delivery, if the weight of the package does not match the information stated in the logistics delivery document, it is recommended that you postpone signing for the package. Logistics operators are asked to suspend delivery and contact Uupada customer service as soon as possible so that we can help you clarify the situation and assist with processing.

▍Dispute handling policy

1. After signing for the package, if the content of the goods is damaged, missing, inconsistent, etc., please try to take complete photos or videos of the dispute, and report it to the customer service of Youkuai as soon as possible for resolution.
2. If there is a shortage of contents in the package and it is suspected to be stolen, please report it to the customer service of Youpaida as soon as possible for assistance. It should be noted that since the package has been signed for, the legal ownership belongs to the recipient. For subsequent investigation application actions, the recipient needs to cooperate and submit an investigation request to the relevant unit.
3. Like consumers, Youbu experts attach great importance to consumer rights and the principle of goodwill, and are willing to help customers deal with various situations. As long as you are willing to report the problem to us, YoubuDa believes that the principle of goodwill can successfully handle most unexpected situations. If any case does not comply with the principle of good faith and exceeds the scope recognized by the expert, it will be reported to the prosecutor for handling.

▍FAQ

Q: Why can I send it overseas?

A: Family and friends can send packages to you. Of course, we can also provide [free shipping service].

Each country has its own regulations for the import of goods for commercial purposes. At the same time, the customs of each country also have the power to judge the clearance and release of small quantities imported for personal use. This is the basis for our overseas shipping services.

Q: Can I ask my family to send it to me?

A: Of course. If we send it on your behalf or if it is sent by relatives or friends, the chances of it being checked and approved by the customs in each country are basically the same. Again, the final decision on whether to release or not lies with the customs of each country.

Q: Will it be confiscated by customs?

A: Even if the customs inspection standards of different countries are different, and even if the regulations in some countries are clearer, we still have to explain that there is definitely such a possibility. We would never claim that the probability is zero. Based on practical experience, under the premise of self-use, the proportion of customs clearance is much greater than the chance of confiscation, but it cannot be guaranteed to be zero.

Q: How to reduce the chance of goods being confiscated?

A: Being honest and clear is the best strategy.

Since import control regulations vary from country to country, based on our understanding of each country’s import regulations and accumulated relevant experience, we recommend:

Be honest about the product contents and import purpose.

Submit the recipient information in detail, and it is strongly recommended to use the real-name system (in response to the continuous implementation of real-name system verification by customs in various countries).

Choose goods that are allowed to pass customs in the importing country. Taking the United States as an example, aquatic products (such as eel essence, sea bass essence) have a higher chance of clearing customs.

If you have any questions or unclear points, please feel free to ask customer service before ordering.

Q: Can I request that the contents of the package be written as something else?

A: No, we don’t want to either. We must protect both you and us. If the contents of the package involve false declarations, it may be deemed as smuggling, and it is not as simple as confiscating the goods.

Q: What should I do if it is confiscated?

A: Please contact us. In the case of customs confiscation or detention and return, there should be a formal disposal notification document. If you encounter this situation, it is recommended that you contact customer service and describe the package situation in as much detail as possible, so that we can assist you with the follow-up processing.

Like consumers, Youbu experts attach great importance to consumer rights and the principle of goodwill, and are willing to help customers deal with various situations. As long as you are willing to report the problem to us, YoubuDa believes that the principle of goodwill can successfully handle most unexpected situations.

If you have any questions related to shopping, such as address changes, questions about the ordering process, questions about a single product, etc., you can contact us directly and leave your contact information and questions, and we will handle it for you as soon as possible.

Customer service hotline 0800-500-068

Monday to Friday 10:00 am ~ 17:00 pm (services are suspended on regular holidays and national holidays)